Refund policy

NOLA GLOW Return & Refund Policy

At NOLA GLOW, your satisfaction is our priority. We understand that sometimes you may need to return a product, and we are committed to making the process simple and hassle-free.

1. Returns

  • You may request a return within 14 days of receiving your order.

  • To be eligible for a return:

    • The product must be unused and in its original packaging.

    • The seal or tamper-proof packaging must not be broken.

  • To initiate a return, please contact our support team at nolaglow8888888@gmail.com with your order number and reason for return.

2. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed to your original payment method within 7–10 business days.

  • Please note: Shipping fees are non-refundable.

3. Exchanges

  • Currently, we do not offer direct exchanges.

  • If you received a defective or incorrect item, please contact us immediately, and we will provide a replacement at no additional cost.

4. Damaged or Defective Items

  • If your order arrives damaged or defective, please contact us within 7 days of delivery.

  • Provide photos of the damage or defect to help us resolve the issue quickly.

  • We will offer a full replacement or refund for damaged or defective items.

5. Non-Returnable Items

  • For safety and hygiene reasons, the following items cannot be returned:

    • Opened or used product

    • Clearance or promotional items

6. Contact Us

  • For any return, refund, or product issues, reach out to our customer support: